GENERAL TERMS AND CONDITIONS FOR CARRIAGE OF PASSENGERS & BAGGAGE OF SPRING AIRLINES CO., LTD. 

Chapter I General Provisions

Chapter II Special Conditions of Carriage

Chapter III Passenger Tickets

Chapter IV Ticket Price & Taxes

Chapter V Seat Reservation and Ticket Purchasing

Chapter VI Passenger Ticket Overbooking

Chapter VII Flight Schedule, Flight Delay and Cancellation

Chapter VIII Passenger Ticket Change

Chapter IX Refunds

Chapter X Boarding

Chapter XI Baggage Transport

Chapter XII Passenger Behaviors on Board

Chapter XIII Passenger Services

Chapter XIV Additional Services

Chapter XV Administrative Procedures

Chapter XVI Liability for Damages & Limit of Compensation

Chapter XVII Effectiveness & Modification

 

Chapter I General Provisions

Article 1 In order for Spring Airlines Co., Ltd. (hereafter referred to as “Spring Airlines”) to establish and maintain the normal order of passengers and baggage during domestic, international and regional carriage, improve its transportation management, protect the legitimate interests of passengers, Spring Airlines and other stakeholders, the General Terms and Conditions for Carriage of Passengers and Baggage (hereafter referred to as “these Terms”) have been developed according to relevant laws, regulations, rules and normative documents.

Article 2 Scope of Application

2.1 These Terms apply to the domestic, international and regional carriage by air through which Spring Airlines transports passengers, baggage with aircrafts and charges fees for providing such services. These Terms also apply to free carriage unless otherwise stated. These Terms apply mainly to domestic carriage. Where no distinction has been made, relevant rules shall apply to international carriage.

2.2 Chartered Carriage

Regarding the carriage operated in accordance with chartering agreements, these Terms are only applicable to the circumstances where they are quoted in chartering agreements or the terms of chartering tickets.

2.3 Code Sharing Carriage

Subject to the agreements on code sharing between Spring Airlines and other carriers, these Terms only apply to the code sharing flights that actually run by Spring Airlines.

2.4 Precedence of Fare Rules

If these Terms conflict with the fare rules of Spring Airlines, the fare rules take precedence over these Terms.


Article 3 The following expressions are used in these Terms.

3.1 Domestic Carriage by Air or Domestic Carriage: Refers to carriage by air where the place of departure, scheduled stop and place of destination are all within the People's Republic of China according to the passenger carriage contract.

3.2 "Conventions" refer to the following applicable documents:
The Convention for the Unification of Certain Rules Relating to International Carriage by Air (hereafter referred to as "The Warsaw Convention") signed in Warsaw on October 12th, 1929.
The Protocol to Amend the Convention for the Unification of Certain Rules Relating to International Carriage by Air Signed at Warsaw on 12 October 1929 (hereafter referred to as "The Hague Protocol") signed in Hague on September 28th, 1955.
The Convention for the Unification of Certain Rules for International Carriage by Air (hereafter referred to as "The Montreal Convention") signed in Montreal on May 28th, 1999.

3.3 International Carriage by Air or International Carriage: Unless otherwise specified by the Conventions, "International Carriage by Air" refers to carriage where any of the place of departure, place of destination or scheduled stop is not within the People's Republic of China per carriage contract whether or not there’s interruption or transfer during the carriage.

3.4 Regional Carriage by Air: Refers to the air transport to and from the following special places in China, including Hong Kong Special Administrative Region, Macao Special Administrative Region and Taiwan region per carriage contract. Unless otherwise agreed, rules for international carriage also apply to regional carriage.

3.5 Carrier: Refers to public air transport enterprises that use civil aircrafts to engage in the carriage of passengers and baggage.

3.6 Contracting Carrier: Refers to the carrier who signs the air transport contract with passengers by its enterprise ticket and ticket number.

3.7 Actual Carrier: Refers to the carrier that actually provides air transport and other services attached. When a bilateral agreement exists, for example, a code sharing agreement, the actual carrier may not be the contracting carrier.

3.8 Spring Airlines: Refers to Spring Airlines Company Limited, a Shanghai-based carrier that is established and operated under the laws of the People's Republic of China. Its English name is Spring Airlines Company Limited, or Spring Airlines for short. The two-letter and three-letter codes are 9C and CQH, respectively; the IATA code is 089; and the websites are www.ch.com and m.ch.com.

3.9 Spring Airlines' Air Transport Rules: Other rules on transport management of passengers and their baggage that are developed and published by Spring Airlines and valid as of the day the passenger tickets are issued, including but not limited to applicable ticket price and conditions for application.

3.10 Airlines Sales Agent (hereafter referred to as "Sales Agent"): Refers to an enterprise that is lawfully established and signs the sales agency agreement with the carrier to engage in civil air transport selling operation. Sales Agent of Spring Airlines refers to a sales agent that is engaged in public air transport service sales within Spring Airlines' scope of authorization according to Spring Airlines' commission. Sales agents and other entities or individuals that have not signed a commissioning agreement with Spring Airlines shall be regarded as passengers’ agents when they are making inquiries, booking tickets or making payments on behalf of passengers.
3.11 Ground Handling Agent: Refers to an enterprise that is lawfully established and signs the ground handling agreement with the carrier to engage in ground handling business of public air transport in the airports. Authorized Ground Handling Agent of Spring Airlines refers to a ground handling agent that provides services within Spring Airlines' scope of authorization according to Spring Airlines' commission.
3.12 Passenger: Refers to anyone Spring Airlines allows him/her to take on its plane besides the flight crew.
3.13 Group Passenger: Refers to a passenger who is a member of a group of 10 or more people sharing the same route, date of flight, flight and cabin class and paying group ticket fare.
3.14 Child Passenger: Refers to anyone who is at the age of 2 or more but under the age of 12 as of the day when the carriage begins.
3.15 Infant Passenger: Refers to anyone who is 14 days or older but under the age of 2 as of the day when the carriage begins.
3.16 Seat Reservation: Refers to reservation for seats, cabin classes or baggage weight and volume booked by passengers.

3.17 Booking Class: Refers to class that is determined by passenger type, ticket discount, available services, and change/refund policies, and defined using a capital letter from A-Z, or a number from 0-9 or their combination (e.g. M or P1).

3.18 Main Class: Equivalent to booking class.

3.19 Sub-class: Used to define differences within a Main Class. The passenger services and change/refund policies are the same, regardless of the Sub-class. The Sub-class is defined by the last letter in the class code (if there is only one letter, there is no Sub-class). For example, if the booking class is MA, the Sub-class is A, and the passenger services/change and refund policies for class M apply.

3.20 Flight: Refers to flight operated according to scheduled air route, date and time by aircraft.

3.21 Passenger’s Reservation Sheet: Refers to the business document that passengers need to fill out when they purchase tickets at the Spring Airlines ticket office to handle their reservation.

3.22 Valid Identity Document: Refers to the identity certificate that passengers need to present while they are purchasing their tickets and checking in per the request of government authorities. Such documents include the following types:

3.22.1 Residents of Chinese Mainland: Resident identification stub, temporary identification stub, passport, Exit-Entry Permit for Travelling to and from Taiwan, Exit-Entry Permit for Travelling to and from Hong Kong and Macao, military identification, compulsory serviceman identification, sergeant identification, armed police officer identification, armed police soldier identification, and seaman’s card.

3.22.2 Residents of Hong Kong, Macao and Taiwan: Mainland Travel Permit for Hong Kong and Macau Residents, Mainland Travel Permit for Taiwan Residents or Residence Permit for Hong Kong, Macao and Taiwan residents.

3.22.3 Foreign Passengers: Passport, Foreign Permanent Residence Permit or Foreign Permanent Resident ID Card, etc.

3.22.4 Travel permit of the People's Republic of China and other valid identity documents stipulated by the Civil Aviation Administration.

3.22.5 Valid identity documents of Chinese mainland residents under 16, including birth certificates, household register, student card or identity certificate issued by the public security department where the residence is registered.

3.23 Passenger Ticket: A kind of transport document.

3.24 Electronic Ticket: Refer to the valid transport document in electronic form that is sold by a carrier or its authorized sales agents and entitles passengers the right to travel.

3.25 Air Transport E-Ticket Itinerary: Refers to the payment voucher or reimbursement voucher issued by a carrier and its authorized sales agents while passengers are booking their electronic tickets. It also serves as a reminder of passenger’s itinerary. Passengers may obtain air transport e-ticket itineraries for free during the service hours of Spring Airlines' sales department or ticketing counters at the airports; where express delivery is required, the corresponding fee shall be borne by the passenger.

3.26 Connecting Flight: Refers to two or more flights listed in a single carriage contract, excluding return flights.

3.27 Return Flight: Refers to passenger tickets that take passengers from one place to another and back to the place of departure via the original route.
3.28 Regular Fare: Refers to the highest fare for economy class published by the carrier that is applicable to regular adult passenger, usually referred to as a full fare ticket. It is subject to the rules at the time when any change has been made to the price control method.

3.29 Special Fare: Refers to other fare lower than regular fare that comes with certain restrictions for use.

3.30 Overbooking: Refers to the circumstance where the number of seats booked for any flight is more than the number of seats actually allowed to be sold, in order to avoid spare seats.

3.31 No-show: Refers to the circumstance where passengers fail to check in by the time specified or fail to board the plane because their identity documents are not in compliance with relevant rules.

3.32 Missing Flight: Refers to the circumstance where passengers fail to catch their flights after checking in at the airport of departure or at any scheduled stop.

3.33 Taking Wrong Flight: Refers to the circumstance where the flight taken by any passenger is not the flight specified on his or her passenger ticket.

3.34 Baggage: Refers to any necessary or proper items and other personal belongings that passengers take with them to wear, use, or for comfort or convenience, including passengers' checked and unchecked baggage.

3.35 Checked Baggage: Refers to the baggage that's been issued a baggage ticket and handed over by the passenger to the carrier to tend and transport.

3.36 Unchecked Baggage: Refers to baggage and carry-on items that passengers take into the cabin and look after by themselves with the carrier’s consent, within the specified variety, quantity, weight and volume.

3.37 Baggage Ticket: Refers to the part in the passenger ticket that's related to passenger's checked baggage, which can be used as a baggage transport certificate.

3.38 Baggage Tag: Refers to the identification tag with number, airport of departure, and airport of destination indicated on it and tied to or stuck to corresponding checked baggage.

3.39 Time of Departure: Refers to the time when the aircraft door is closed after passengers board the flight..

3.40 Cut-Off Time for Check-In: Refers to the latest time that the airline company specifies when passengers should finish all of their check-in formalities and collect their boarding passes.

3.41 Scheduled Stop: Refers to the place of stop that’s listed on the passenger's route besides the place of departure and place of destination.

3.42 Stopover: Refers to the stop at a certain place during the journey purposely scheduled by the passenger under the carrier's prior consent when he or she is travelling from the place of departure to the place of destination.

3.43 Transfer: Refers to the circumstance where passengers transfer to another flight run by the same carrier or other carrier in the middle of their journey while they are travelling from the place of departure to the place of destination.

3.44 Force Majeure: Refers to unforeseeable, inevitable and uncontrollable circumstances.

3.45 Passenger Ticket Change: Refers to the reschedule of tickets, change of cabin class and other circumstances.

3.46 Voluntary Refund: Refers to a refund requested by the passenger for his or her own reasons.

3.47 Involuntary Refund: Refers to the circumstances where the passenger requests to refund due to cancellation, delay, advance of flight, change of route, change of cabin class, or the carrier's inability to run the original flight.

3.48 Voluntary Passenger Ticket Change or Voluntary Change: Refers to the change of ticket requested by the passenger for his or her own reasons.

3.49 Involuntary Passenger Ticket Change: Refers to the circumstances where the passenger requests to change the ticket due to cancellation, delay, advance of flight, change of route, change of cabin class, or the carrier's inability to run the original flight.

3.50 Change Fee: Refers to the fee charged by Spring Airlines according to the ticket rules for passengers requesting to change their original travel plan, including flight, date, etc.

3.51 Fare Difference: Refers to the difference between the original fare and the new one when a passenger requests a voluntary change from low fare to high.

3.52 Refund Fee: Refers to the fee charged by Spring Airlines according to the ticket rules for passengers requesting to cancel their original travel plan.

3.53 Carrier’s Reasons: Refers to the reasons that are attributable to the carrier, such as improper maintenance by air crew, improper flight arrangement, business or crew negligence, etc. However, unforeseeable, uncontrollable or unavoidable events are not deemed as the carrier’s reasons, including sudden aircraft malfunction due to unexpected circumstances such as bird strikes, sudden changes in flights due to military activities or government orders, and service suspension due to reasons of a third party such as embargoes, air traffic control, airports, fuel supply or information systems. Any act or omission out of act of rescue or humanitarian reasons that may harm passengers shall not be deemed as the carrier’s reasons as well. Unless otherwise stated, the carrier’s reasons mentioned herein refer to Spring Airlines’ reasons.

3.54 Non-Carrier’s Reasons: Refers to other reasons not related to the carrier, including weather, emergencies, air traffic control, security, passengers and other factors.

3.55 Code Sharing Flight: Refers to a flight in which one or more airlines have agreed to use their respective codes on the flights of another airline.

3.56 Special Drawing Rights: Refers to the special drawing rights specified by the International Monetary Fund.

3.57 Freight Rates: Refers to the fares, fees and associated carriage conditions published by the airline. If necessary, approval from the authorities shall be obtained.

3.58 Regular Class: Refers to Spring Airlines' ticket products other than SpringPlus Class, which are divided into "Preferential Class" series and "Preferred Class" series.

3.59 SpringPlus Class: Refers to one of the ticket product categories provided by Spring Airlines.

3.60 Spring Airlines’ Direct Sales Channels: Including its direct ticket offices, customer service hotline 95524, and official online channels (official website, mobile website, mobile client APP, WeChat official account, mini-program).

 

Chapter II Special Conditions of Carriage

Article 4 Restriction on Carriage

4.1 Passengers who need special care and can only be transported under certain conditions due to their physical or mental conditions, including unaccompanied minors, infants, sick and disabled passengers, pregnant women, the blind, deaf-mute, criminals or suspects and so forth. Only when Spring Airlines’ air transport rules are met can such passengers be transported under Spring Airlines’ prior consent and special arrangement as occasion requires. Consult the Instructions on Carriage of Special Passengers of Spring Airlines for relevant transport rules and conditions mentioned above.

4.2 Conditions of Carriage for children and infants

4.2.1 Children and infants under 5 must be accompanied by adults over 18 with full capacity for civil conduct.

4.2.2 Children aged at 5-12 who fly alone must apply with Spring Airlines for the flight procedures for unaccompanied children, and can only purchase tickets with the consent of Spring Airlines.

4.2.3 Spring Airlines does not carry infants less than 14 days old or premature infants less than 90 days old.

4.2.4 The above age is calculated by the date of flight.
4.3 Number of Restricted Passengers: For safety concerns, Spring Airlines sets a limit on the number of passengers for every flight based on aircraft model. The upper limit for the number of restricted passengers on Airbus A320/A321 is 5.

Article 5 Refusal of Carriage

Spring Airlines may refuse to transport for safety concerns or based on reasonable judgment in any of the following circumstances:

5.1 Passengers who are prohibited from being transported according to the relevant national regulations.

5.2 Passengers who refuse to go through security check.

5.3 Passengers who fail to present a valid travel document or whose travel document presented at check-in is inconsistent with that used for ticket purchasing.

5.4 The passengers' behavior, age, mental or physical condition is not suitable for air travel, including:

(a) Passengers who are not conscious or unable to restrain themselves due to physical discomfort during check-in;

(b) Passengers who are intoxicated with alcohol, narcotics, or drugs resulting in a loss of self-control that clearly brings displeasure or disgust to other passengers during air travel;

(c) Passengers who are not fit for the flight due to injury or illness according to the judgment of the check-in agent;

(d) Pregnant women whose gestational weeks cannot be confirmed or who are judged unfit to fly by the check-in agent;

(e) Infants less than 14 days old and preterm infants less than 90 days old, as well as the guardians who travels with the infants;
5.5 All the losses caused by the delay of the travel by the passengers who request to carry the articles prohibited from carriage as stipulated by the state (articles restricted from carriage as stipulated by the state, dangerous articles, abnormal articles and other articles that easily stain the aircraft) after the persuasion shall be borne by the passengers themselves.

5.6 Controlled Knives: Military and police weapons and implements transported without the approval of the public security organs or the consent of the carrier. The passenger shall be responsible for all the losses caused by the delay in travel and shall be held legally liable.
5.7 Off-odor Articles/Corrupt Articles: The passenger shall be responsible for all the losses caused thereby.

5.8 Passengers who refuse to pay for excess baggage: The passenger shall be responsible for all the losses caused thereby.

5.9 Passengers in violation of agreement: Any passenger who has not paid the applicable fare, charges and taxes or has not accepted the payment by credit with the company or the carrier concerned shall make up the insufficient fare or taxes.
5.10 Passengers not suitable for emergency exit seats: The company may disallow or refuse to continue the carriage of such passenger who does not comply with the notification requirements indicated in the company's procedures, provided that the company has established procedures for the speedy transfer of such passenger to the exit by other personnel in the event of emergencies, including reasonable notification requirements.

5.11 Other circumstances stipulated by the state.

5.12 In addition to the preceding paragraphs, the company has the right to refuse to transport passengers whose behavior may endanger flight safety or public order.

Article 6 Arrangements for rejected passengers

Spring Airlines will arrange the rejected passengers according to the following rules:
6.1 Tickets of passengers who fall under the circumstance described in Paragraph 5.4, Article 5 hereof will be handled as involuntary refund described in these Terms.
6.2 Unless otherwise stipulated by the state, tickets of passengers who fall under the circumstance described in other paragraphs of Article 5 hereof will be handled as voluntary change or refund described in these Terms.

6.3 Unless otherwise stipulated by the state, the carrier shall promptly provide written explanation to the passenger who has purchased the ticket but is refused due to the reasons described in Article 5 hereof.

 

Chapter III Passenger Tickets

Article 7 General Provisions

7.1 Passenger tickets are the preliminary evidence for the formation of carriage contract between Spring Airlines and the passenger specified on the passenger tickets. Passenger tickets are automatically generated and stored as electronic records in Spring Airlines' computer system.

7.2 After the passenger provides the information needed and is accepted by Spring Airlines, the reservation is established; once the payment is made, Spring Airlines' computer system will record the information and generate an electronic record, and the carriage contract takes effective. Unless there is evidence to the contrary, the aforesaid carriage contract shall come into force at the time when the passenger ticket is issued.

7.3 Passenger ticket is nominative. Only the passenger named on the ticket has the right to request for carriage service.

7.4 Passenger tickets are non-transferrable, unless otherwise stipulated by Spring Airlines.
7.5 Passengers may apply for the issuance of itinerary as reimbursement voucher and as evidence of the passenger ticket.
7.6 Requirements for Using Passenger Tickets
7.6.1 Passenger holding an electronic ticket may not be checked in unless he or she shows the same valid ID used at the time of booking.
7.6.2 Connecting tickets must be used in order starting from the place of departure per the route listed on the passenger ticket.

7.6.3 Passengers must use the tickets in line with the flight information listed on the ticket, and abide by the check-in procedures, boarding procedures and on-board behavior requirements.

Article 8 Ticket Validity

8.1 The passenger ticket shall be valid for one year from the date of actual departure; all the unused tickets are valid for one year from the date of issuance. The validity period of a changed ticket shall be calculated according to the date of original issuance or the actual date of departure.

8.2 Ticket validity starts as of the day the journey begins or zero o'clock the day after the passenger tickets are issued to zero o'clock the day after the expiration date.

Article 9 Loss of E-ticket Itinerary

9.1 Loss of Itinerary

9.1.1 In the event that the e-ticket itinerary is lost or damaged, the passenger who needs to apply for a refund should report the loss to Spring Airlines in writing.

9.1.2 Passengers need to present their valid IDs when reporting their loss; if the applicant is not the passenger himself or herself, valid IDs of both the passenger and the applicant, other materials and certificates required by Spring Airlines as well as a written application must be presented.

9.1.3 In the event that the passenger lost the itinerary, and the printed itinerary was lost due to the passenger's reason, it can’t be re-printed according to the Administrative Measures for Airline E-ticket Itinerary. If the passenger loses the e-ticket itinerary, he or she does not have to re-purchase the ticket and may complete his or her journey with a valid ID.

9.1.4 Passengers shall contact Spring Airlines again for a refund and pay the corresponding refund fee within 7 working days to 3 months after submitting the refund application.

9.2 Termination of Ticket Loss

9.2.1 Any passenger who finds the original copy of his or her itinerary within the period of validity after reporting his or her loss and having not refunded may go to Spring Airlines' ticket office or contact its customer service for termination of ticket loss and handle the refund procedure after returning the itinerary.

 

Chapter IV Ticket Price & Taxes

Article 10 Applicability of Ticket Price

10.1 Ticket Price

10.1.1 The ticket price only applies to the carriage by air from the airport of departure to the airport of destination. It doesn't cover the surface transport between the airport and downtown or between airports.
10.1.2 Ticket price is the applicable price on the day any passenger purchases his or her ticket. After the ticket is sold, the fare shall not be changed even if the ticket price has been adjusted.
10.1.3 Special fare ticket holders should follow various conditions that come with such special fare.

10.2 Taxes and Fees

10.2.1 Taxes and fees charged by the government or relevant authorities as well as fees that the airport operator or carrier charges upon approval of the government or relevant authorities are not included in passenger ticket price. Such taxes or fees shall be paid by passengers.

10.2.2 Fuel surcharges and the Civil Aviation Development Fund are published and charged by the carrier in accordance with national regulations.

10.2.3 Spring Airlines will inform passengers of the taxes and fees included in the ticket price while they are purchasing tickets. Taxes and fees will be generally collected according to the taxes and fees released at the time of ticket purchasing and, unless otherwise required, taxes and fees collected will remain unchanged after the sale of the passenger ticket in the event of adjustments to taxes and fees.

Article 11 Special Fare

11.1 Disabled veterans and the people's police officers who are disabled while on duty and disabled fire and rescue members may purchase tickets at 50% of the regular adult fare for the same domestic flight of Spring Airlines by showing their Disabled Veteran's Certificate of the People's Republic of China and Disabled Police Certificate of the People's Republic of China and Certificate of Disabled Members of National Fire and Rescue Force respectively. Disabled veterans, people's police officers, and fire fighters are allowed to purchase the passenger tickets at other fares, but they shall comply with corresponding use conditions.
11.2 Children Fare

11.2.1 The fare for children on domestic flights carried by Spring Airlines will be 50% of the adult fare if the adult fare is equal to or higher than 50% of the regular fare. If the adult fare is less than 50% of the regular fare, the children fare can be kept in line with the adult fare and there will be a seat for the children.

11.2.2 Children are charged 75% of the adult fare on international and regional flights carried by Spring Airlines, with seats provided.
11.3 Infant Fare

11.3.1 The fare for infants on domestic flights carried by Spring Airlines is charged at 10% of the regular adult fare, and there's no separate seat for infants.

11.3.2 The fare for infants on the international and regional flights carried by Spring Airlines shall be charged according to the applicable rate published by Spring Airlines, and seats will not be provided.

11.3.3 You may purchase a child ticket if your infant needs a separate seat. Each adult passenger may not carry more than two infants and is allowed to take one baby for free and the extra infants will be charged children fare.
11.4 The fare for passenger using stretcher/oxygen: The price is comprised of two parts, the ticket fare and the surcharge for stretcher/oxygen cylinder. Stretcher passengers are not charged for the use of stretchers, while for use of oxygen, passengers are charged according to the number of oxygen cylinders used:

(1) Ticket fare: Refer to the regular adult fare in economy class; special fares or discounts (except for children) are inapplicable.

(2) Surcharge for stretcher/oxygen use: For the segment(s) where a stretcher is used, the passenger has to pay for the seats occupied by the stretcher, at 100% of the regular adult fare in economy class; for a passenger using oxygen, he or she shall pay a surcharge based on the number of oxygen cylinders used.

(3) For companions of the passengers using stretcher/oxygen, separate tickets shall be purchased at class fares published for sale.
11.5 For passengers who purchase tickets with special offers provided through Spring Airlines’ direct sales channels, the applicable conditions shall be subject to the rules published by Spring Airlines.

11.6 Group fare ticket holders should follow Spring Airlines' special rules.
11.7 Special fare tickets may come with conditions that restrict or waive passengers' right to endorse, change or return their tickets. Passengers are encouraged to choose fare that suits their needs.

Article 12 Payment of Ticket Fare

12.1 Passenger should pay for his or her ticket in the currency and mode required by the state. Unless the passenger has reached any agreement with Spring Airlines, all ticket fares should be paid in cash.

12.2 Under the circumstance where the fare collected is inconsistent with the applicable fare or where there’s mistake in the calculation, relevant passenger should make up the shortage or Spring Airlines should return the overcharge to the passenger in accordance with Spring Airlines' air transport rules.
12.3 Generally speaking, the fare, taxes and fees should be paid in the currency of the place where the tickets are issued.

12.4 Spring Airlines may decide to accept other currencies by itself for reasons such as the currency of the place where the tickets are issued can’t be exchanged. Under the circumstance that passengers try to pay for the tickets with currency other than the published currency, they should first convert the price with exchange rate established by the carrier.

12.5 Spring Airlines shall not be liable for any fraud or other losses suffered under the conditions that the tickets are not purchased from Spring Airlines’ direct sales channels or authorized agents.

Chapter V Seat Reservation and Ticket Purchasing

Article 13 Seat Reservation

13.1 Spring Airlines should provide seats according to the ticket products that the passengers booked.

13.2 Where some ticket products or cabins contain rules that restrict or deny passengers’ right to change or cancel their seat reservations, any change or cancellation of seat reservation made by passengers should be in accordance with such rules. Please refer to relevant fare rules for specific conditions on ticket price.
13.3 Passengers who plan to take flights carried by Spring Airlines shall book seats with Spring Airlines or its sales agents. Only when the passenger submits relevant information and certificates in accordance with the procedures specified by Spring Airlines, the request for taking a specific flight are accepted by Spring Airlines, and the ticket fare is paid within the time limit, can the seat be considered to have been reserved.

13.4 Passengers must provide accurate and complete personal information (such as valid identity information, address, phone number, etc.) to Spring Airlines for seat reservation and service arrangements, and bear all consequences arising from the inaccurate information provided. The personal information is used for booking seats, purchasing tickets and arranging related carriage services. Meanwhile, passengers authorize Spring Airlines to keep their personal information and pass such information on to government departments or partners required for Spring Airlines to complete carriage or other services, including airports, other relevant carriers or providers of relevant services. The details can be found in the Privacy Policy published by Spring Airlines.

13.5 Spring Airlines may specify the time limit for seat reservation based on its actual operation and may temporarily stop accepting reservation for any flight if necessary.

13.6 Spring Airlines shall have the right to make priority arrangements for VIP passengers, emergency rescue passengers and passengers recognized by Spring Airlines who need priority arrangement.

13.7 Group passengers should pay for their tickets within the specified or previously agreed time limit after making their seat reservations; otherwise Spring Airlines won't reserve the seats for them.

13.8 Airline and its sales agents have the responsibility to inform passengers who purchased the code sharing flight ticket about the nature of the flight, the contracting carrier and the actual carrier during seat reservation and ticket purchasing.

13.9 Spring Airlines will actively inform the passengers if it needs the passengers to reconfirm the seats they have booked for their onward flight and return flight run by Spring Airlines within a given time. However, passengers should learn about the seats of any other carrier relating to their trip before confirming the requests. If reconfirmation is necessary, passengers should go through the seat reconfirmation procedures with the carrier whose code is specified on passenger tickets.

Article 14 Ticket Purchasing

14.1 Passengers may consult and purchase tickets from Spring Airlines’ direct sales channels or its authorized sales agents.
14.2 Passengers should use the same documents for purchasing tickets and checking in. Passengers must fill out the Seat Reservation Form when they are purchasing tickets from ticket offices owned by Spring Airlines or ticket offices of Spring Airlines' authorized sales agents.

14.3 Valid ID documents should be provided while purchasing child or infant tickets.

14.4 Passengers under restricted transport should provide Spring Airlines with relevant evidence and may not purchase any ticket without Spring Airlines' consent.

14.5 There should be clear information on passenger services during flight delay and cancellation in various ticket booking links such as Spring Airlines' ticket offices or websites.

14.6 Passengers using international credit cards on Spring Airlines' official website will be charged a transaction fee, and the final payment will be calculated at the exchange rate from the credit card company and the related service rules. The local currency amounts displayed on the official website are for reference only. Transaction fees of international credit card are not refundable upon ticket refund in accordance with international credit card transaction practices.

 

Chapter VI Passenger Ticket Overbooking

Article 15 General Provisions

15.1 In order to meet the travel demands of more passengers, Spring Airlines may oversell certain flights that are likely to have spare seats so that more passengers can catch their desired flights.

15.2 In the case of overbooking, Spring Airlines will inform passengers of the overbooking situation and first solicit volunteers who are willing to take the subsequent flight or cancel their trip. Under the circumstance where there are not enough volunteers, Spring Airlines will deny some passengers the right to board the plane in order of check-in time, except for the passengers who meet the priority boarding rules.

15.3 Priority Boarding Rules:

a. Passengers traveling on urgent state business, including accompanying passengers;

b. Passengers with special needs for whom Spring Airlines has made prior arrangements;

c. The elderly, the weak, the sick, the disabled and the pregnant and other special passengers;

d. Group passengers;

e. Passengers with a confirmed seat on a connecting flight with a short connection time;

f. Passengers with proof of an urgent need to travel (e.g. passengers whose visa is about to expire).

Article 16 Compensation for Overbooking and Change/Refund

16.1 Spring Airlines will compensate passengers who fail to take the original flight due to overbooking in the following ways:
16.1.1 Cancelation Compensation: Passengers who wish to cancel their ticket will receive RMB 200 yuan for compensation, and the cancellation fee will not apply.

16.1.2 Change Compensation: Compensation is determined based on the original fare and the length of the delay (the difference between the scheduled departure time of the original flight and the departure time of the changed flight):

(1) Delays of less than 2 hours: 20% of the original fare or RMB 200 yuan, whichever is higher;

(2) Delays of 2 hours (inclusive) – 4 hours (exclusive): 40% of the original fare or RMB 400 yuan, whichever is higher.

(3) Delays of 4 hours (inclusive) – 8 hours (exclusive): 60% of the original fare or RMB 600 yuan, whichever is higher;

(4) Delays of more than 8 hours (inclusive): 100% of the original fare or RMB 800 yuan, whichever is higher;

(5) Compensation will be rounded to the nearest whole number;
16.2 Passengers who choose to refund their tickets will be handled as involuntary refunds and will not be charged refund fees; passengers who choose to take Spring Airlines' subsequent flight will be handled as voluntary refunds and will not be charged change fee.
16.3 Under the circumstance where Spring Airlines is unable to provide any flight that departs on the same day, after getting the passengers' consent, Spring Airlines may endorse them to other carrier's flight that departs on the same day and the endorsement fee of Economy Class shall be borne by Spring Airlines. Any extra fee in excess of economy class shall be borne by the passenger himself.

16.4 In the case of overbooking of connecting flights, cash compensation is available for oversold segments according to above mentioned rules. Services such as free change, refund and board and lodging may be arranged for the follow-up segments according to the passengers' itinerary.
16.5 In the event that the time of the subsequent flight is over 4 hours (inclusive) later than the original flight, Spring Airlines will arrange free standard room with washing facilities for passengers, offer free surface transport between the airport and the hotel and help the passengers with their check-in procedures.

Article 17 Other Instructions

17.1 Ticket offices and ticket websites of Spring Airlines should put up a notice of overbooking or provide relevant inquiry channels. In principle, Chapter VI Passenger Ticket Overbooking hereof is consistent with the Spring Airlines Policy on Overbooked Flights published on the Spring Airlines website. Please refer to the Spring Airlines Policy on Overbooked Flights for matters not mentioned herein. In the event of a conflict between these two documents, the Spring Airlines Policy on Overbooked Flights shall apply.

 

Chapter VII Flight Schedule, Flight Delay and Cancellation

Article 18 Flight Schedule

18.1 Spring Airlines will try its best to transport its passengers and baggage according to the flight schedule that takes effect as of the day the travel begins. However, the flight schedule or aircraft model specified in the flight schedule or timetable displayed in other places is subject to changes between the day of announcement and the date when the travel begins. Such flight schedule and aircraft model are neither guaranteed by Spring Airlines, nor a constituent part of the contract of carriage between Spring Airlines and passengers.

18.2 Spring Airlines shall not be held liable for any mistake or omission in the Flight Schedule or other published flight timetables, unless such loss is caused by Spring Airlines' deliberate act or rash act or omission when it already knows that it may result in loss for the passengers. The interpretations given by its representative, employee or agent of Spring Airlines on the departure, arrival time, date or flight are only for the reference of passengers.

18.3 Before accepting passengers’ booking, Spring Airlines will inform passengers of the flight schedule valid at the time of booking and indicate it on passenger tickets. After such tickets are sold, Spring Airlines may change the flight schedule at its discretion. In this case, Spring Airlines will inform passengers of the change of flight schedule through the contact details they left when booking. Spring Airlines shall not be liable for any failure to contact the passenger due to the wrong contact details. Where the passenger does not accept such change, and Spring Airlines cannot arrange alternative flights he or she accepts, the passenger may apply for a refund as per Article 25 Involuntary Refund. In case of an involuntary change, if the passenger requests a change or refund due to his or her own reasons after confirming an alternative flight, the request shall be deemed a voluntary change or refund and handled in accordance with applicable rules.

Article 19 Flight Delay & Cancellation

19.1 Unless otherwise specified in the Conventions, under the circumstance that Spring Airlines cancels the flight, fails to fly properly according to the flight schedule, fails to land in the passengers' destination or scheduled stop, or causes the passengers to miss their connecting flight they have already booked, Spring Airlines will consider the reasonable needs of passengers and take one of the following measures:

19.1.1 Arrange Spring Airlines flights with available seats within 10 days (including the same day) for the passengers at no extra charge;

19.1.2 Change the route listed on the original tickets, carry the passengers to their destination or scheduled stops on Spring Airlines' flights, and return the excessive fares, excess baggage charges and other service fees to the passengers and passengers will not be asked to make up for the shortage;

19.1.3 If the departure delay of domestic flights is up to 90 minutes, and that of international and regional flights is up to 5 hours (3 hours for Taiwan routes), the passengers who involuntarily refund the tickets shall make a request for refund before the actual flight takes off, and the passengers who make a request for refund after the flight takes off shall be handled as voluntary refund.

19.2 In the case of any of the circumstances described in 19.1, the remedial measures listed in 19.1.1 to 19.1.3 are all of the measures passengers may choose from. Unless otherwise specified in the Conventions, Spring Airlines shall no longer shoulder any other responsibility for the passengers.

19.3 Under any of the following circumstances, Spring Airlines may change the aircraft model or air route or cancel, suspend, delay or postpone any flight as per rules in 19.1 without giving prior notice:
19.3.1 In order to comply with the laws and other relevant regulations of the People's Republic of China or relevant countries during the carriage;

19.3.2 In order to ensure flight safety;
19.3.3 Other reasons that Spring Airlines cannot control or foresee.
19.4 Services for passengers whose flights are delayed or cancelled

Spring Airlines should provide services for passengers whose flights got delayed or canceled according to Articles 66, 67, 68, 69 and 70 hereof respectively.

 

Chapter VIII Passenger Ticket Change

Article 20 General Provisions

20.1 Passenger ticket change is composed of voluntary change and involuntary change of passenger tickets.

20.2 The passenger's request for change should be made within the validity period of the ticket, and Spring Airlines will not handle the request after the expiration.

20.3 After ticket change, the validity of the ticket shall be calculated according to the date of issuance of the original ticket or the actual date of departure.

Article 21 Involuntary Change

21.1 In the case of flight cancellation or departure delay of up to 90 minutes for domestic flights or up to 5 hours for international/regional flights (3 hours for Taiwan routes), passengers who request to change the ticket before the actual departure time of the flight will be handled as involuntary change and no change fee will be charged. Change requested after flight departure will be handled as voluntary change.

21.2 For passengers taking Spring Airlines flights, in case of flight cancellation, advancement, departure delay, change, misconnection, or the carrier’s failure to provide passengers with the seats previously booked due to weather, air traffic control and other uncontrollable or unforeseeable factors not caused by Spring Airlines, it shall consider the reasonable needs of passengers and take one of the following measures:

21.2.1 Arrange subsequent flights with available seats for affected passengers within 10 days (including the same day) in priority;

21.2.2 Change the route listed on the original tickets, carry the passengers to their destination or scheduled stops on Spring Airlines' flights, and return the excessive fares and excess baggage charges to the passengers and passengers will not be asked to make up for the shortage, if any. But the additional taxes, surface transport fees and other service fees arising therefrom shall be assumed by the passengers.

21.3 For passengers taking Spring Airlines flights, in case of flight cancellation, advancement, departure delay, change, misconnection, or the carrier’s failure to provide passengers with the seats previously booked due to Spring Airlines’ reasons, it shall consider the reasonable needs of passengers and take one of the following measures:

21.3.1 Arrange subsequent flights with available seats for affected passengers within 10 days (including the same day) in priority;

21.3.2 Change the route listed on the original tickets, carry the passengers to their destination or scheduled stops on Spring Airlines' flights or by other means of transport agreed by both sides, and return the excessive fares, excess baggage charges and other service fees to the passengers and passengers will not be asked to make up for the shortage, if any.

Article 22 Voluntary Changes

22.1 Under the circumstance where any passenger voluntarily changes his or her flight, unless it's otherwise specified in Paragraph 22.2, 22.3, 22.4 and 22.5 in the article hereof, Spring Airlines and its authorized sales agent shall handle it in accordance with the current voluntary change rules of Spring Airlines under the condition that the flight has available seats and the time permits according to the carriage rules of Spring Airlines.

22.2 Disabled veterans and the people's police officers who are disabled while on duty and disabled fire and rescue members who have booked a ticket with a 50% discount on regular adult fare by presenting the Disabled Veteran's Certificate of the People's Republic of China, the Disabled Police Certificate of the People's Republic of China, and the Certificate of Disabled Members of National Fire and Rescue Force may change their tickets for free. For such passengers described above who have booked a discounted ticket in other class cabins as published by Spring Airlines, ticket change shall be handled as per the rules applicable to corresponding class cabins.
22.3 Infant passengers who do not occupy a seat and have booked a ticket with a 10% discount on regular adult fare may change their tickets for free.
22.4 For child passengers who have booked a ticket with a 50% discount on regular adult fare, ticket change shall be handled as per the rules applicable to the cabin Y in Regular Class; for child passengers who have booked a ticket in other class cabins, a change fee must be paid according to the rules applicable to adult tickets.

22.5 Unless otherwise specified by Spring Airlines on specific products, passengers holding group tickets shall change their tickets as per the rules applicable to corresponding class cabins.

22.6 Where a change is made from a low fare to a high one, the passenger shall pay for the difference and a change fee required by applicable fare conditions; where a change is made from a high fare to a low one, the original ticket shall be cancelled as per rules on voluntary refund, and then the passenger should purchase a new ticket per the changed cabin or fare.

22.7 Unless otherwise specified for the fare, change fees and the fare difference are calculated based on the price indicated on the passenger ticket.

Article 23 Carrier and Route Change

23.1 Passengers who intend to change their carriers voluntarily after purchasing their tickets will be handled as voluntary refunds described in these Terms. Passengers who intend to change their carriers due to any of the reasons listed in Article 21.2 and 21.3 hereof will be handled as involuntary refunds described in these Terms.

23.2 Passengers who voluntarily request a change of route after ticket purchasing will be subject to the voluntary refund rules.

 

Chapter IX Refunds

Article 24 General Provisions

24.1 Refunds include voluntary refunds and involuntary refunds.

24.2 Passengers who request for refunds because they voluntarily intend to change their travel arrangement shall be handled according to the voluntary refund rules in this chapter.

24.3 Passengers should request for refund within the validity period of the ticket, and Spring Airlines will not handle overdue requests. Passengers who have printed the air transport e-ticket itinerary must return the original e-ticket itinerary to Spring Airlines before they can apply for a refund.

24.4 Passengers who pay by international credit card should apply for a refund within 180 days after purchasing tickets. In the event the time limit is exceeded, the company will not be able to refund in the original currency of payment. Passengers’ refund requests will be processed through bank channels.

Article 25 Involuntary Refunds

25.1 In the case of flight cancellation or departure delay of up to 90 minutes for domestic flights or up to 5 hours for international/regional flights (3 hours for Taiwan routes), passengers who request for a refund before the actual departure time of the flight will be subject to the rules of involuntary refund.

25.1.1 If the ticket is unused, the ticket fare and taxes paid will be refunded in full without a refund fee;

25.1.2 If the ticket has been partially used, the amount to be refunded equals the ticket fare paid by the passenger minus the fare of the used segment, at the same discount rate as that applicable to the original fare paid, though it shall not be more than the full fare paid for the original ticket.

25.1.3 In the case of flight cancellation or departure delay of up to 90 minutes for domestic flights or up to 5 hours for international/regional flights (3 hours for Taiwan routes), passengers who request for a refund after the flight takes off will be subject to the rules of voluntary refund.
25.2 Under the circumstance where a flight lands in an unscheduled stop, the flight on the same day is cancelled, the departure delay of domestic flights is up to 90 minutes, and the departure delay of international and regional flights is up to 5 hours (3 hours for Taiwan routes), and a passenger requests for a refund, the amount of the ticket from landing stop to arrival stop shall be refunded according to the cabin class of the ticket held by the passenger, but the amount of the refund shall not exceed the original fare paid.
25.3 Under the circumstance where a flight lands in an unscheduled stop, the flight on the same day is not cancelled, the departure delay of domestic flights is less than 90 minutes, and the departure delay of international and regional flights is less than 5 hours (3 hours for Taiwan routes), and a passenger requests to interrupt or terminate the trip, the fare for unused segments will not be refunded and the remaining segments will be cancelled.

25.4 After a passenger voluntarily changes his or her flight and pays a change fee and the fare difference, in case of irregularities of the changed flight, and the passenger requests for a refund, which meets the conditions for an involuntary refund, the fare and taxes will be refunded in full, but the paid change fee will not be returned.

Article 26 Voluntary Refunds

26.1 Unless otherwise specified in Paragraph 26.2, 26.3, 26.4, 26.5, 26.7 and 26.8 in the article hereof, the voluntary refund of passengers shall be handled according to the current voluntary refund rules of Spring Airlines:

26.1.1 If the passenger tickets are unused, the refund will be equivalent to the remainder after reasonable refund fee has been taken out of the ticket price paid.

26.1.2 Under the circumstance that passengers who hold special fare tickets demand refunds and such special fare has special rules for refunds, it shall be handled according to such rules.
26.2 Disabled veterans and the people's police officers who are disabled while on duty and disabled fire and rescue members who have booked a ticket with a 50% discount on regular adult fare by presenting the Disabled Veteran's Certificate of the People's Republic of China, the Disabled Police Certificate of the People's Republic of China, and the Certificate of Disabled Members of National Fire and Rescue Force may refund their tickets for free. For such passengers described above who have booked a discounted ticket in other class cabins as published by Spring Airlines, ticket refund shall be handled as per the rules applicable to corresponding class cabins.

26.3 Infant passengers who do not occupy a seat and have booked a ticket with a 10% discount on regular adult fare may refund their tickets for free.
26.4 For child passengers who have booked a ticket with a 50% discount on regular adult fare, ticket refund shall be handled as per the rules applicable to the cabin Y in Regular Class; for child passengers who have booked a ticket in other class cabins, a refund fee must be paid according to the rules applicable to adult tickets.
26.5 Refund due to Illness

26.5.1 Passengers who request for refund due to illness after ticket purchasing must submit to Spring Airlines before the stipulated departure time of the flight the diagnosis proof (including medical certificate, registration form, medical record) issued and stamped by medical institutions at or above the county level indicating that the passenger is not suitable for flight, the medical bills of RMB 50 yuan or more printed by the hospital computer and the passenger's ID, and the passengers will not be charged refund fee. Such passengers should be photographed together with the above materials while holding them in their hands one by one, and then provide all the photos to Spring Airlines before the scheduled departure time of the flight. For passengers with sudden illness or temporary illness at the scheduled stop, the carrier will immediately contact the flight surgeon or local hospital to confirm whether the passengers meet the conditions for continuing travel. If the travel needs to be terminated, a special refund can be handled in accordance with 26.5.2 of this article.

26.5.2 Under the circumstance that any passenger requests for a refund because he or she got sick, all fare shall be returned if such request is made at the airport of departure. And if such request is made at any scheduled stop, the fare for segments that have already been used will be taken out and the remainder will be returned to the passenger.

26.5.3 Under the circumstance that the companion of the sick passenger requests for a refund for his or her passenger ticket, he or she must go through the refund procedures together with the sick passenger and his or her refund fee shall be waived. In the case that there are multiple companions, only one of the companions can be waived from refund fee and the refunds for the rest of the companions will be handled subject to voluntary refund rules.

26.6 Refunds due to Death

26.6.1 If a passenger dies before the trip, his/her remains cannot be transported by air passenger carriage.

26.6.2 Under the circumstance that any passenger dies before the trip starts or during the trip, the immediate relative, ,agent of the deceased passenger or ticket payer may demand a refund for the tickets with a valid death certificate issued and stamped by public security organ and it shall be free of refund fee.

26.6.3 In the case of refund for deceased passenger, all fare shall be returned if such request is made at the airport of departure. And if such request is made at any scheduled stop, the fare for segments that have already been used will be taken out and the remainder will be returned.

26.6.4 Under the circumstance that the companion of the deceased passenger requests for refund for his or her passenger ticket, he or she must also go through the refund procedures of the deceased passenger. In the case that there are multiple companions, only one of the companions can be waived from refund fee and the refunds for the rest of the companions will be handled subject to voluntary refund rules.
26.7 Connecting ticket and return ticket holders who intend to voluntarily refund will be charged refund fees for various segments as voluntary refunds described in these Terms.
26.8 In the event that passengers voluntarily end their journey at any scheduled stop of the flight, the ticket fare for their unused segments may not be refunded.

26.9 Unless otherwise specified in applicable fare conditions, refund charges are calculated based on the price indicated on the passenger ticket.

Article 27 Group Passengers

Unless otherwise specified by Spring Airlines on specific products, passengers having purchased group tickets shall refund their tickets as per the rules applicable to corresponding class cabins.

Article 28 Right to Reject Refunds

28.1 Passengers who request for a refund should make the request to Spring Airlines within the validity period of their ticket. Spring Airlines does not accept any refund applied after the passenger tickets have expired.

28.2 Spring Airlines does not accept any refund for passenger tickets provided to Spring Airlines or government departments as departure certificate. Nonetheless, such tickets will be refundable if the passenger can prove to Spring Airlines that he or she is allowed to stay in the country, or that he or she is leaving the country on another Spring Airlines' flight or by other means.

Article 29 Location for Refunds

To request for a refund, passengers may contact the office where the ticket is issued or go to Spring Airlines’ direct channels, except for special fares, which are subject to other restrictions on the location for refunds. Passengers who have made payments with cash or via a POS machine have to make refunds at the office where the ticket is purchased.

Article 30 Refund Method

30.1 Spring Airlines shall complete the refund procedures within 7 working days from the date of receiving the valid refund application from the passenger, and the above time limit does not include the processing time required by the financial institutions.

30.2 For passengers paying in foreign currency, due to the difference resulting from currency exchange, the fare returned to the passengers’ cards may be different from the amount credited by the credit card or debit card company, and the passengers have no right to file a claim with Spring Airlines for such difference.

Article 31 Payee of Refund

31.1 Spring Airlines has the right to refund the ticket for the passenger whose name is indicated on the passenger ticket only.
31.2 Under the circumstance where the passenger specified on the ticket is not the one who paid for the ticket and there are restrictions for refund listed on the ticket, Spring Airlines should return the ticket fare to the payer or the person designated by the payer according to the restrictions for refund.
31.3 A passenger who requests for a refund should present his or her valid ID; if the payee of refund is not the passenger specified on the ticket, valid IDs of both the passenger and the payee are required.
31.4 If Spring Airlines returns the ticket fare to the person who holds the original copy of the e-ticket itinerary and meets the provisions in Paragraph 31.1, 31.2 and 31.3, it shall be deemed as legitimate refund and Spring Airlines’ carriage responsibility will be immediately relieved.


Chapter X Boarding

Article 32 General Provisions

32.1 Passengers should arrive at the airport within the time limit prescribed by Spring Airlines to complete all their check-in procedures such as having their baggage checked and collecting their boarding passes by their valid IDs. Passengers shall ensure that they use the same IDs in purchasing the ticket as they use for check-in.

32.2 In the event that any passenger fails to make it to Spring Airlines’ check-in counter or gate or get ready for the trip, Spring Airlines may cancel the seat booked by the passenger so that the flight will not be delayed. Spring Airlines shall assume no responsibility for the passenger’s loss and any expense caused thereby.

32.3 The time when Spring Airlines starts checking in passengers is usually no later than 90 minutes before the flight’s time of departure and the cut-off time for check-in is 45 minutes before the flight’s time of departure. However, the cut-off time may vary from airport to airport, so passengers should follow the rules of each airport. Passengers who purchase code sharing flight ticket should be informed of the location of check-in counter of the actual carrier. Passengers should arrive at the counter early enough to check in.

32.4 Spring Airlines and its ground handling agents should open the check-in counter on time to take the passengers’ effective flight certificate in accordance with relevant rules, and check them in without delay. Passengers, their baggage and free carry-on items must go through security check before boarding.

32.5 Passengers should wait at the boarding gate before the time specified by Spring Airlines, as indicated on the boarding pass.

32.6 For passengers who fail to follow Paragraph 32.5 of this article to board the plane before the specified time or the cabin door is closed, Spring Airlines will cancel the passengers’ seats and will not be liable for any losses incurred to the passengers.

32.7 Passengers using international credit cards are advised to bring with them the foreign credit cards (e.g., JCB, VISA, MASTER) they used to pay for the ticket at check-in. It is recommended that the card holders who purchase tickets for relatives etc. carry both sides of the original or copy of the credit cards used for ticket purchasing for possible on-site inspection. If the passenger fails to pass the card inspection, the company will have the right to refuse to go through the check-in procedures. The passenger who fails to comply with this provision will bear the losses caused thereby.

Article 33 Seat Arrangement on Board

33.1 Spring Airlines will try its best to arrange seats as requested by passengers in advance, but does not guarantee to provide seats as completely designated by passengers.

33.2 For flight safety, the seats at the emergency exits of the aircraft are arranged by Spring Airlines.

33.3 Spring Airlines reserves the right to allocate or re-allocate seats on the plane for operational, safety or security needs, even after passengers have boarded and/or been seated.

Article 34 Spring Airlines has the right to reject any passenger who is not allowed to fly according to China’s relevant regulations, and the passenger tickets they purchase will be handled as voluntary refunds.

Article 35 No-show

35.1 In the case of no-show due to the reason of the passenger, the change or refund shall be handled in accordance with the voluntary change or voluntary refund rules of these Terms.

35.2 In the case of no-show due to Spring Airlines’ fault, the change or refund shall be handled in accordance with the involuntary change or involuntary refund rules of these Terms.

Article 36 Missing Flight

36.1 In the case of missing flight due to the reason of the passenger, the change or refund shall be handled in accordance with the voluntary change or voluntary refund rules.
36.2 In the event that any passenger misses his or her flight due to Spring Airlines’ fault, Spring Airlines will arrange the passenger to take the subsequent flight possible as early as possible. If the passenger wants to refund his or her ticket in this case, it shall be handled as involuntary refund.

Article 37 Taking Wrong Flight

37.1 In the event that any passenger takes the wrong flight, Spring Airlines should arrange the passenger to take the subsequent flight to head to the destination specified on his or her ticket as early as possible. However, the passenger will not be returned the overcharge nor demanded payment for the shortage. In the event that the passenger intends to end his or her trip at the wrong arrival stop, he or she will not be returned the overcharge nor demanded payment for the shortage either.

Chapter XI Baggage Transport

Article 38 General Provisions

38.1 Spring Airlines accepts baggage that contains items in compliance with Paragraph 3.37 of these Terms only.
38.2 Articles prohibited by the place of origin, the scheduled stop and the destination country or region, articles restricted for transport, dangerous goods as well as other items that smell or may stain the aircraft shall not be deemed as baggage or secretly carried in checked baggage. Spring Airlines may refuse to accept or stop the carriage of such items should it find any while collecting the baggage or during transport.

Article 39 Items that may not be transported as baggage

The following items may not be deemed as baggage or secretly carried in checked baggage, nor taken into the cabin:

39.1 Hazardous Substances
1. Secured baggage containing dangerous substances (e.g. lithium batteries and/or pyrotechnic substances), including briefcases, safes, and other baggage secured with a password or security features (with the exception of baggage that meets the requirements in DGR 2.3.2.6).

2. Explosives, detonators, pyrotechnic material, or replicas/imitations of these items.

3. Flammable or explosive substances, including compressed and liquefied gas, flammable liquids and solids, spontaneously combustible substances, water-reactive substances, and organic/inorganic oxidants.

4. Toxic substances, including cyanide and toxic pesticides.

5. Corrosive substances, including sulfuric acid, hydrochloric acid, nitric acid, batteries containing liquid electrolyte, sodium hydroxide, and potassium hydroxide.

6. Radioactive substances, including radioisotopes and other radioactive substances. When carried by staff members of the Organization for the Prohibition of Chemical Weapons (OPCW) on official travel as carry-on or checked baggage, instruments containing radioactive substances exceeding the radioactivity limits specified in Table 2-12 of the Technical Instructions for the Safe Transport of Dangerous Goods by Air issued by the International Civil Aviation Organization (e.g. chemical agent monitors (CAM) and/or rapid alarm and identification device monitors (RAID-M)).

7. Disabling devices containing irritant or incapacitating substances, such as tear gas, pepper spray, and other harmful substances.

8. Small medical gaseous oxygen devices, air devices and personal medical oxygen devices containing liquid oxygen. In the event of emergency, these devices should be requested by passengers in advance and then provided by the airline.

9. Lithium batteries recalled by the manufacturer for safety reasons; lithium-ion batteries/battery packs with a Watt-hour (Wh) rating greater than 160 Wh, lithium-metal batteries/battery packs with a lithium content in excess of 8 g (except lithium battery-powered wheelchairs or mobility devices); lithium batteries with an unspecified lithium content or capacity (e.g. unlabeled batteries, or batteries with an illegible label).

10. Samsung Galaxy Note 7.

11. Electroshock weapons (e.g. tasers).

12. Other items that may endanger the safety of the aircraft, such as strong magnetic materials that may interfere with on-board instruments and substances with strong, irritating odors.

13. Safety matches or lighters for personal use. For valued lighter, passengers are allowed to carry the non-flammable component after abandoning the flammable component of the lighter. Locofoco, million matches, small cigarette lighter, flame lighter, lighter fuel and lighter inflator all belong to this term, which does not apply to the crew members.

14. Wheelchairs and other mobility devices containing spillable batteries.

15. Power balance transporter powered by lithium batteries, including intelligent self-balancing vehicle, electric scooter, intelligent cycling suitcase, intelligent electric folding bicycle and electric unicycle.

16. Baggage equipped with non-removable lithium battery, which contains over 0.3g lithium or the rated energy of which surpass 2.7Wh.

39.2 Firearms/ammunition must not be transported as baggage unless it is allowed by Spring Airlines and the public security organ. Firearms that are allowed to transport must be unloaded, safety on and properly packed as required. The transport of ammunition must meet the airline’s dangerous goods transport rules.

39.3 Ordnance, police weapon, e.g., electric billy, defibrillator.
39.4 Controlled knives, including daggers, bayonets, three-square tools (including three-square scrapers for mechanical purpose), spring knives with automatic devices (assisted knives), and other similar single-edged, double-edged, three-square sharp knives, etc.
39.5 Living animals, except for small animals, guide dogs and hearing dogs specified in Article 50 of these Terms.
39.6 Other dangerous goods restricted for carriage according to ICAO, IATA-DGR and national regulations.

39.7 Items with package, shape, weight, volume not suitable for transport.

Article 40 Items that may not be transported as checked baggage

40.1 Items that require special care, such as important documents and materials, negotiable securities, currency, draft, jewelry, precious metal and its products, silverware, valuables, antiques and paintings, fragile articles, perishable articles, samples, travel documents and so forth may not be deemed as checked baggage or secretly carried in checked baggage. Instead, they should be taken into the cabin as carry-on items.
40.2 Spring Airlines shall assume liability for loss or damage of above mentioned items carried secretly in checked baggage as common checked baggage only.

Article 41 Items restricted for carriage

The following items may only be transported provided that they are in compliance with Spring Airlines' air transport conditions and approved by Spring Airlines:
41.1 Precise instruments, electrical appliances, musical instruments, etc. If they comply with Spring Airlines' rules on unchecked baggage, passengers may carry them into the cabin and should keep such items by themselves. In case such an item is heavier or larger than the specified limits on unchecked baggage, yet meets the carrier’s conditions for seat-occupying baggage, the passenger may take it into the cabin and bear the sole responsibility for safekeeping. If they are to be transported as checked baggage, the following requirements shall be met:

(a) Each piece is no more than 50kg in weight, and do not exceed 40×60×100cm in dimension.

(b) Precise instruments, electrical appliances, musical instruments and other items must be packed in original packaging or packed as per Spring Airlines’ rules on checked baggage before being checked in. Passengers are advised to, before the check-in procedures, pack them in hard-shell boxes, and fill the boxes with paddings to prevent them from shaking during transport and causing unnecessary damage.

(c) The weight of precision instruments, electrical appliances, musical instruments and other items may be included in the free baggage allowance.
41.2 Sports equipment, including guns and ammunition for sports purposes (The transport of guns and ammunition shall be subject to the relevant rules on the transport of dangerous goods and aviation security).
41.3 Small animals, guide dogs and hearing dogs specified in Article 50 of these Terms.
41.4 Diplomatic pouch, confidential documents.
41.5 Folding wheelchair or electric wheelchair that passengers use during their travel.
41.6 Sharp tools and blunt tools other than controlled knives, such as swords, knives and other similar articles classified as antiques or tourist souvenirs.
41.7 Dry ice, alcoholic drinks, smoking set, medicine, cosmetics and so forth that passengers need during their travel.

41.8 Liquid, gel and aerosol in each passenger’s carry-on baggage. Such items must be placed respectively in containers no more than 100ml in volume, and the total volume shall be no more than 1l.

41.9 Lithium-ion batteries. They shall not be transported as checked baggage.

41.10 For information on the transport of other restricted items, please visit Spring Airlines’ website or call its customer service hotline.

Article 42 Checked Baggage

42.1 Checked baggage must be properly packed, locked and buckled, tightly lashed, able to bear certain pressure, can be safely loaded, unloaded and transported under normal operating conditions, and meet the following conditions:
1. Suitcases, travelling bags and handbags must be locked;
2. Two or more pieces of baggage can’t be lashed into one piece;
3. No other items are attached to the baggage;
4. Bamboo basket, net bag, straw rope, straw bag and plastic bag may not be used as the outer packaging of baggage;
5. Passenger’s name, detailed address and phone number should be clearly indicated on their baggage;
6. Saw dust, risk husk, turfgrass chippings may not be used as backing inside any baggage.
42.2 Each piece of checked baggage on domestic flights should not be over 50kg nor should it be larger than 40×60×100cm.Each piece of checked baggage on International and regional flights should not be over 32kg nor should it be larger than 40×60×100cm. Baggage heavier or larger than above mentioned limits shall not be checked in without Spring Airlines’ prior consent.

Article 43 Unchecked Baggage

Every passenger is allowed to take one piece of unchecked baggage into the cabin provided that it's not over 7kg nor larger than 20×30×40cm; passenger purchasing SpringPlus Class or upgraded carry-on baggage product is allowed to carry baggage not exceeding 20×40×55cm in size, otherwise it should be transported as checked baggage.

Article 44 Free Baggage Allowance

44.1 Unchecked baggage in compliance with Article 43 of these Terms may be transported for free.
44.2 Spring Airlines will charge excess baggage charge for checked baggage beyond free baggage allowance according to Article 45 of these Terms.
44.3 Two or more passengers heading for the same destination on the same flight may combine their free baggage allowances together while checking in their baggage provided that they can prove that they are travelling together at the same time, same place or by other means.
44.5 The disabled can have any necessary assistive device (folding wheelchair, cane, artificial limb, etc.) checked in for free.

44.6 Child passengers are entitled to the same free baggage allowance as adult passengers. For infant passengers, there is no free baggage allowance, but each of them is allowed to check one folding stroller for free. Nonetheless, infant passengers who have purchased tickets at the child fare are entitled to the same free baggage allowance as adult passengers.

Article 45 Excess Baggage Charge

45.1 If the total weight of any passenger’s checked baggage and unchecked baggage is over the passenger’s free baggage allowance, the excess weight will be deemed as excess baggage and charged excess baggage charge.
45.2 An excess baggage ticket should be issued for excess baggage charge collected.
45.3 Excess baggage charge and its calculation shall be handled according to Spring Airlines rules. Please refer to the baggage rules on the official website of Spring Airlines (
https://flights.ch.com/baggage-rule).

Article 46 Declared Value for Carriage

The Declared Value for Carriage service is temporarily unavailable.

Article 47 Right of Search

Spring Airlines may search passengers' baggage in the passengers' presence for safety concern; it may even search passengers' baggage together with relevant authorities when necessary. In the event that any passenger refuses to accept such search, Spring Airlines has the right to refuse to transport his or her baggage.

Article 48 Requirements for Baggage Collection & Transport

48.1 Passengers must check their baggage in by valid passenger tickets. Spring Airlines should accurately record the number of pieces and weight the checked baggage.
48.2 Baggage collection by Spring Airlines may only be done during check-in on the date when the flight departs.
48.3 Spring Airlines should tie a baggage tag to every piece of checked baggage and hand the identification stub to the passenger. Unchecked baggage approved by Spring Airlines will be taken into the cabin and taken care of by the passengers themselves after they have been weighed together with the checked baggage.
48.4 In the event that any passenger intends to check in any controversial baggage, Spring Airlines should get the passenger's consent and tie a waiver baggage tag to it so as to relieve Spring Airlines from its corresponding transport responsibility.

Article 49 Baggage Transport

49.1 Passengers and their checked baggage should be transported by the same flight. In the event that any passenger is separated from his or her checked baggage under exceptional circumstances, Spring Airlines should give the passenger an explanation and arrange it to be transported by subsequent flight first where the carrying capacity allows.
49.2 Passenger's excess baggage should be transported along with the passenger by the same flight provided that the carrying capacity of the aircraft allows. Under the circumstance where the carrying capacity does not allow and the passenger refuses to have it transported by subsequent flight, Spring Airlines may reject such baggage.

Article 50 Small Animals and Service Dogs

50.1 Small animals include domestic dogs, cats, birds, and other pets. Wild animals, animals with unusual body shapes or animals that may cause injuries (such as snakes) do not fall into this category.

50.2 As the cargo holds on most of our aircrafts is not supplied with oxygen, small animals are not accepted for carriage.

50.3 Service dogs are specially trained to help people with disabilities. There are various types of service dogs, including assistance, guide, and hearing dogs.

50.4 Service dogs accompanying disabled passengers are accepted for carriage in the cabin. Each disabled passenger is entitled to travel with one service dog. Each flight segment can accommodate a maximum of 4 service dogs.

50.5 Passengers traveling with a service dog must submit an application when making a reservation, no later than 48 hours before the scheduled departure time. A copy of the service dog certificate and quarantine certificate must be submitted together with the application.

50.6 The passenger is responsible for the carriage of their service dog to the airport and must present the service dog certificate and quarantine certificate during check-in.

50.7 Service dogs must complete security procedures before boarding. Passengers will be requested to empty the dog's waste bag before proceeding through security.

50.8 The passenger assumes full responsibility for his or her service dog. Spring Airlines shall not be held liable for any injury, illness or death of service dogs unless such damages are solely due to its negligence.

50.9 Food and food containers for service dogs are not counted as part of the free carry-on baggage allowance.

50.10 Service dogs must be leashed before boarding and are forbidden from occupying a seat or running through the cabin. The dog's muzzle may be removed if consent is obtained from neighboring passengers.

50.11 Service dogs that travel on domestic flights must be accompanied by official certificate and a quarantine certificate issued by the relevant quarantine authorities.

50.12 Service dogs that travel on international flights must be accompanied by the following documents:

(a) Quarantine Certificate and Rabies Vaccination Certificate issued by the national animal and plant quarantine authorities;

(b) Entry, exit, or transit permit;

(c) Other documents required by the destination or transit country (refer to the requirements of the relevant country for details).

50.13 The Special Baggage Captain Notice should be filled in according to the requirements of Spring Airlines to accept the service dog.

Article 51 Baggage in Violation of Regulations

Checked baggage or unchecked baggage that contains any prohibited article, restricted article or dangerous article specified by the state shall be deemed as baggage in violation of regulations. Spring Airlines shall handle such baggage in accordance with the following rules:
51.1 For baggage in violation of regulations found at the airport of departure, Spring Airlines should reject it in accordance with Article 65 of these Terms; if the baggage is found after being collected, Spring Airlines has to right to cancel the carriage or continue to transport it after removing relevant items, and the excess baggage charged collected shall not be refunded.
51.2 Spring Airlines should stop transporting baggage in violation of regulations after finding it at any airport of scheduled stop and the excess baggage charge already collected will not be returned to the passenger.
51.3 Any prohibited article, restricted article or dangerous article secretly carried in baggage in violation of regulations will be handed over to relevant authorities.

Article 52 Withdrawal of Baggage

52.1 Under the circumstance where Spring Airlines needs to arrange any passenger to switch to other flight due to its own fault, carriage of the passenger's baggage should also be changed accordingly and overcharge for the excess baggage charge collected will be returned to the passenger though payment for the shortage will not be demanded.
52.2 In the case of change of route or cancellation of transport due to the fault of the passenger, the withdrawal of baggage shall be handled in accordance with the following rules:
52.2.1 Passengers who intend to withdraw their baggage at the airport of departure must request it before the baggage is loaded. In the case of ticket refunding, baggage already collected must also be withdrawn and the excess baggage charge already collected will also be refunded in this case.
52.2.2 Unless time doesn't allow, passengers may withdraw their baggage at the airport of scheduled stop. However, the excess baggage charged for unused segments are not refundable.

Article 53 Delivery of Checked Baggage

53.1 Passengers should claim their baggage by the identification stubs of their baggage tags immediately after their flights arrive. Passenger tickets should be handed over for verification when necessary.
53.2 Under the circumstance where any passenger fails to claim his or her baggage immediately, Spring Airlines has the right to charge passenger storage fee from the day after the baggage arrives. Spring Airlines has the right to dispose of any perishable items carried in passengers' baggage 24 hours after the baggage arrives.
53.3 Spring Airlines delivers baggage by identification stub of baggage tag only. It shall assume no responsibility for whether the person who claims the baggage is the passenger himself or herself nor any loss or expenses caused thereby.
53.4 Once the passengers' delayed baggage arrives, Spring Airlines should notify the passengers to claim their baggage immediately. Unless otherwise stipulated by the state, in the case of delayed arrival of checked baggage caused by non-passenger reasons and the passenger requests direct delivery, Spring Airlines shall directly deliver the checked baggage to the passenger free of charge or negotiate a solution with the passenger. Spring Airlines may not charge storage fee for delayed baggage.

53.5 In the event that a passenger raises no objection while claiming his or her baggage, it shall be deemed as the checked baggage has been delivered in good condition.
53.6 Passengers who have lost the identification stub of their baggage tags should report such loss to Spring Airlines in no time. In this case, they should provide Spring Airlines with enough evidence should they intend to claim their baggage and present their receipts while picking up their baggage. Spring Airlines shall assume no responsibility if any passenger's baggage has been claimed by someone else before he or she reports the loss.

Article 54 Undeliverable Baggage

Spring Airlines may dispose of any undeliverable baggage that's not claimed 90 days after it arrives according to relevant rules.

Article 55 Disposal of Abnormal Carriage of Baggage

55.1 In the case of baggage delay, loss or damage, Spring Airlines or its authorized ground handling agents should fill out the Baggage Carriage Accident Record or the Accident Record for Damaged Baggage together with the passenger, find out the cause as soon as possible and forward the findings to the passenger and any unit concerned. Compensation for baggage may be handled at the airport of departure, scheduled stop or airport of destination.
55.2 Under the circumstance where the checked baggage of any passenger fails to arrive at the airport along with the passenger by the same flight due to Spring Airlines' fault, which causes the passenger certain inconvenience, Spring Airlines may consult with the passenger and give the latter RMB 100 yuan as compensation for temporary supplies.

Article 56 Claim for Compensation

In the event that any passenger's checked baggage is lost or damaged, he/she should submit a claim for compensation to Spring Airlines or its ground handling agents within the time limit specified in Article 78 hereof, and provide the latter with his or her passenger tickets (or photocopy), identification stub of baggage tag, Baggage Carriage Accident Record or Accident Record for Damaged Baggage, evidence for the content and price of the baggage as well as other relevant evidence.


 Chapter XII Passenger Behaviors on Board

Article 57 Under the circumstance where any passenger’s behavior on board endangers the aircraft or anyone or anyone’s property on the aircraft, or prevents the flight crew from fulfilling their duties, or fails to observe the flight crew’s instructions, including but not limited to smoking, drinking or drug taking, or any other behavior that causes or may cause the flight crew or other passengers discomfort, inconvenience, damage or harm, Spring Airlines may take any measure that it deems reasonable, including keeping such passengers under control to stop such behaviors. Such passengers may be asked to deplane anywhere and declined carriage, and they might be sued for undue behavior in the cabin. Spring Airlines has the right to claim against any passenger for the damage to the aircraft due to his or her misconduct.

Article 58 Use of Portable Electronic Device

58.1 Electronic devices banned on board: mobile phones without an airplane mode (phones for seniors, watch phones, etc.), interphones, remote controls (remote control toys and other electronic equipment with remote control device), special tools for confidential transport (including lithium batteries and radio transmitters), etc.

58.2 Large electronic devices such as laptops and tablets (PADs) are allowed during the cruise phase only.

58.3 Small electronic devices such as e-readers and mobile phones (smart phones) with an airplane mode and video game consoles are allowed throughout the flight – yet no accessories (such as earphones and charging cables) are allowed to be connected at critical flight stages such as taxiing, take-off, descent and landing.

58.4 Electronic devices unrestricted include: portable recorders, hearing aids, cardiac pacemakers, electric razors, and other life-sustaining electronic equipment with no disturbance to aircraft navigation and communication systems.

58.5 Lithium-ion power banks are banned throughout the flight.

58.6 Cellular mobile communication feature (voice and data) shall be disabled during the flight (from the time the aircraft enters the runway at the beginning of the flight to the time it overshoots the runway at the end of the flight).

Article 59 Smoking is prohibited on all Spring Airlines flights, and smoking tobacco and its substitutes are not permitted in any area of the aircraft.

Article 60 Passengers should always keep their safety belts buckled on while they are seated.


 Chapter XIII Passenger Services

Section 1 General Provisions

Article 61 Adhering to the principle of ensuring aircraft safety and flight regularity and providing good services, Spring Airlines is dedicated to offering satisfactory air and ground handling service for passengers with a polite, warm and attentive attitude.

Article 62 Spring Airlines is not responsible for the surface transport within the airport, between the airport and downtown or between airports in the same city, and Spring Airlines shall assume no responsibility for any act or omission of the provider of such surface transport service. In the event that Spring Airlines provides passengers with surface transport according to certain paid service agreement signed separately, these Terms shall not apply to such surface transport service.

Article 63 The board and lodging expenses at the airport of connecting flight shall be borne by passengers themselves.

Article 64 Under the circumstance where any passenger gets sick during the carriage by air, Spring Airlines should take active measures and try its best to rescue the passenger.

Article 65 Spring Airlines does not provide free food and beverage on its flights.

However, Spring Airlines will provide certain variety of paid meals, beverages and goods for passengers to choose. Spring Airlines may, according to its own security and service conditions, provide passengers with special additional paid services.

Section 2 Services for Abnormal Flights

Article 66 Information Notification

66.1 Spring Airlines should provide the passengers with timely, accurate information on flight delay or cancellation, including the reason for flight delay or cancellation and flight status, through public information platform, official website, customer service center, SMS, phone call, announcement and so on within 30mins after getting the update on the flight status.

66.2 Spring Airlines and its authorized sales agents should strengthen their information communication and sharing, and communicate the information about the delay or cancellation announced by Spring Airlines to the passengers in time.

Article 67 Board & Lodging Services

In the event of flight delay or cancellation, Spring Airlines and its ground handling agents shall provide the passengers with board and lodging services (free standard rooms with toilets) according to the following circumstances:

67.1 Under the circumstance where any flight is delayed or cancelled at the airport of departure due to the carrier's fault such as aircraft maintenance, flight deployment, flight crew and so forth, Spring Airlines only provides meals or accommodation services for passengers on ground.

67.2 Under the circumstance where any flight is delayed or cancelled at the airport of departure not due to the carrier’s reasons such as weather, emergency, air traffic control, security check, passenger and so forth, Spring Airlines will help the passengers with meals and accommodation at the expense of the passengers themselves.

67.3 In the event that any domestic flight gets delayed or cancelled at any airport of scheduled stop for whatever reason, Spring Airlines shall provide meals or accommodation services for the passengers.

67.4 In the event that any domestic flight lands at an alternate airport for whatever reason, Spring Airlines shall provide meals or accommodation services for the passengers.

Article 68 Ticket Services

See Chapter VIII and IX of these Terms for more information on ticket services during flight delay or cancellation.

Article 69 Passenger Services

69.1 Under the circumstance where any flight gets delayed or cancelled, Spring Airlines, its authorized sales agents or authorized ground handling agents will serve passengers who need special care first, including the disabled, seniors, pregnant women, unaccompanied minors and so on.

69.2 In the event that any passenger demands written proof of flight delay or cancellation, Spring Airlines should provide him or her with such certificate in time.

69.3 Under the circumstance where any flight gets delayed or cancelled, Spring Airlines and its authorized ground handling agents should provide passengers with reasonable explanations and services.

69.4 Spring Airlines shall develop and publish its onboard delay emergency plan to the public. Such plan should cover services such as onboard information notification for delay as well as conditions and restrictions for deplaning.

Article 70 Spring Airlines does not promise any other compensation for flight delay or cancellation caused by whatever reason.

Section III Handling of Complaints

Article 71 Service and complaint hotline of Spring Airlines: 95524. Email for acceptance of complaints: cs@ch.com. Online channel for acceptance of complaints: Online customer service of Spring Airlines.


 Chapter XIV Additional Services

Article 72 General Provisions

72.1 Under the circumstance that Spring Airlines arranges other service provided by a third party besides carriage by air for passengers, or that Spring Airlines issues passengers any ticket or receipt voucher for any (non-aircraft) carriage or service provided by a third party, such as surface transport, hotel reservation or vehicle rental, Spring Airlines is only serving as an agent of such third party and will not be held liable for whether the passenger would get such services or the quality of such services while arranging above additional services. Unless otherwise required by law, Spring Airlines shall not be liable for any loss arising from the additional services. Terms and conditions of third party service providers apply to such services in this case.

72.2 In the event that Spring Airlines also offers surface transport, these Terms do not apply to such surface transport.

 

Chapter XV Administrative Procedures

Article 73 General Provisions

73.1 All passengers must comply with China's laws, government regulations, orders, requirements and various rules on air travel, and accept any security check arranged by the government, airport authority and Spring Airlines.
73.2 Passengers should provide all valid documents required by China's laws, government regulations, orders, requirements or other travel conditions. Passengers shall be responsible for getting any travel documents and visa required by the country to enter, leave or transit, and shall follow all of the country’s laws, regulations, orders, instructions and travel requirements.

73.3 Spring Airlines reserves the right to reject carriage of any passenger who fails to follow above provisions or any passenger whose travel document is not in compliance with relevant requirements.

73.4 Denied Entry

Under the circumstance where any passenger has been denied entry, he or she should compensate any fine or fee that Spring Airlines is charged by relevant government as well as the carriage fare for the passenger to return from the country. Spring Airlines shall not return the fare for transporting the passenger to the place where he or she is denied entry.

73.5 Passengers shall assume expenses such as the fine, detention charge and so forth. Spring Airlines shall not be held liable for any loss or harm caused during such inspection, or any loss or harm resulting from passengers' failing to follow such requirements. Under the circumstance where Spring Airlines is asked to pay any penalty or fine, or bear any cost because any passenger fails to observe the laws, regulations, orders, requirements or other travel rules of relevant country, or fails to present the certificate required, the passenger should compensate for any payment or cost Spring Airlines bears for such cause. Spring Airlines may take above expenses out of the fare for the passenger’s unused segment or the passenger’s money that is held by Spring Airlines. In order to avoid any loss, passengers should learn and follow relevant provisions of the country of destination, departure or transit before travelling.

73.6 Customs Inspection

If so requested, passengers should accept the inspection of the customs or other government officers for their baggage.

73.7 Security Check

Passengers should accept any security check required by or needed to be performed by relevant government officer, airport staff, other carrier or Spring Airlines. Spring Airlines will not be held liable for any bodily injury, property loss or damage caused by such inspection unless such injury, damage or loss is due to Spring Airlines’ fault.
73.8 Passengers should be present when relevant authorities are checking their checked or unchecked baggage. Spring Airlines shall not be held liable for any loss resulting from passengers' absence during the security check.


Chapter XVI Liability for Damages & Limit of Compensation

Article 74 General Provisions

74.1 Spring Airlines is responsible for any damages occurred while it’s fulfilling its air transport duties, unless otherwise specified in relevant laws or contract.
74.2 Spring Airlines shall assume no responsibility for any damages resulting from its following or passengers' failing to follow China's laws, government regulations, orders and requirements.
74.3 Spring Airlines' scope of liability shall not exceed the amount of the damages verified. Spring Airlines shall not be held liable for any indirect damages or consequential damages. Where permitted by law, Spring Airlines shall not be liable for any mental damages, nor shall it be liable for damages arising from legal expenses.

74.4 Spring Airlines shall be only liable for carriage damages on its own flights according to law; in the event that Spring Airlines issues passenger tickets or checks in baggage for flights run by other carriers, it can only serve as the agent of such carriers in this case.

74.5 For the damages caused or contributed to by the fault of the passenger, Spring Airlines may, in accordance with applicable laws and regulations, be exempted and mitigated from the corresponding liability for compensation.

74.6 Spring Airlines shall not be liable for any injury to the passenger or damage to his/her baggage caused by his/her baggage or the content therein. Passengers who cause injury to others or damage to the property of Spring Airlines due to their articles shall compensate Spring Airlines for all losses resulting therefrom and all expenses paid by Spring Airlines.

74.7 If Spring Airlines can prove that such damages are caused by the fault of the claimant or those from whom the claimant is granted with right, Spring Airlines should be exempted or mitigated from its liability accordingly based on the degree of the fault that caused or contributed to such damages. In the case of compensation claim made by someone else other than the passenger for passenger casualty, if Spring Airlines can prove that the passenger is the one who caused or contributed to such casualty, Spring Airlines should also be exempted or mitigated from its liability accordingly based on the degree of the fault that caused or contributed to such loss.

74.8 Spring Airlines endeavors to provide third-party commercial liability insurance products for passengers to choose and purchase at their own expense, in order to mitigate possible delays in liability coverage or inadequate risk coverage. The payment of commercial liability insurance shall be without prejudice to Spring Airlines' legal liability for damages.

74.9 Any liability or limitation in relation to Spring Airlines in these Terms shall also apply to Spring Airlines’ agents, employees and representatives and to any person whose aircraft is used by Spring Airlines and its agents, employees and representatives. The aggregate compensation paid by Spring Airlines and above mentioned agent, employee, representative as well as anyone else shall be no more than the liability limitation of Spring Airlines.

74.10 Unless expressly provided by law, these Terms put Spring Airlines subject to any provisions of relevant laws and regulations regarding the exemption or limitation of liability of Spring Airlines.

74.11 The liability for damages and compensation limit of regional routes should be subject to the provisions of international routes.

Article 75 Liability Limitation

75.1 Applicability of Liability Limitation

75.1.1 If it falls under “international carriage by air” specified in The Montreal Convention signed in 1999, provisions on limitation of liability in the Convention shall prevail.
75.1.2 If it falls under “international carriage by air” specified in The Warsaw Convention signed in 1929 or The Hague Protocol signed in 1955, but doesn’t fall under “international carriage by air” specified in The Montreal Convention signed in 1999, provisions on limitation of liability in the first two shall apply.
75.1.3 If it doesn’t fall under “international carriage by air” specified in any convention, bilateral treaty or relevant provisions of domestic laws, government regulations or orders such as the Civil Aviation Law of the People's Republic of China shall prevail.

75.2 Provisions on Liability Limitation in the Conventions
75.2.1 The Warsaw Convention and The Hague Protocol
75.2.1.1 Spring Airlines’ liability limitation for passenger casualty shall not be greater than 250,000 French gold francs or money equivalent.
75.2.1.2 Spring Airlines’ liability limitation for checked baggage is 250 French gold francs or money equivalent per kilogram at most; its liability limitation for unchecked baggage and passengers’ carry-on items is no more than 5,000 French gold francs or money equivalent per passenger. Under the circumstance that there’s no clear weight on the passenger’s baggage ticket, the total weight of checked baggage shall be deemed as no more than the applicable free baggage allowance for the passenger’s seat class.
75.2.2 The Montreal Convention signed in 1999
75.2.2.1 Article 20 and paragraph 1 of Article 21 of the Montreal Convention are applicable to Spring Airlines’ liability for passenger casualty of no more than 128,821SDRs per passenger.
75.2.2.2 For any damages caused by delay in the course of carriage by air, Spring Airlines’ liability limitation is no more than 5,346SDRs or money equivalent per passenger. However, if it’s proved that Spring Airlines and its employees and agents have already taken all reasonable actions to prevent such damages or that it’s impossible to take such actions, Spring Airlines shall not be held liable for such damages caused by the delay.
75.2.2.3 Spring Airlines’ liability limitation for baggage (including checked and unchecked baggage) is no more than 1,288SDRs or money equivalent per passenger.

Article 76 Passenger Casualty

76.1 Spring Airlines will be held liable for the casualty accidents of passengers that happen on Spring Airlines’ aircrafts or during the process of getting on or off the aircraft. In the event that the age, mental or health condition of any passenger causes any harm or danger to him/her, thereby causing or aggravating any disease, injury, disability or death of the passenger, Spring Airlines shall not be held liable.
76.2 Spring Airlines’ liability limitation for death or injury during domestic carriage is RMB 400,000 per passenger.

76.3 Spring Airlines’ liability limitation for death or injury during international carriage shall be determined in accordance with applicable laws and the liability limitation prescribed by Spring Airlines.

Article 77 Compensation for Baggage

77.1 Spring Airlines shall be liable for any destruction, loss or damage of passengers' checked baggage between the time when it's checked in and the time when it's delivered to the passengers.
77.2 Spring Airlines will not be held liable if it can prove that it has already taken all reasonable actions or that it's impossible to take such actions.
77.3 Spring Airlines will not be liable for any damage of baggage resulting from the intrinsic nature, quality or defect of the baggage.
77.4 Spring Airlines shall assume no responsibility for any personal injury or property damage caused by the passenger's baggage. In the event that the items in any passenger’s baggage cause any harm to others or any damage to others’ belongings or Spring Airlines’ properties, the passenger involved should compensate for all of Spring Airlines’ loss and all expenses thus paid.
77.5 Spring Airlines shall assume liability for loss or damage of items listed in Article 40 of these Terms that are carried secretly in checked baggage as common checked baggage only.
77.6 In the case of connecting flight, Spring Airlines shall assume compensation liability for damage of baggage that's transported through the air routes its runs only.
77.7 Under the circumstance where all or part of any passenger's checked baggage is damaged or lost during domestic carriage, Spring Airlines shall assume the relevant liability in accordance with the limitation of liability for domestic air carriers. The compensation for the damaged checked baggage shall be no more than RMB 100 yuan per kilogram; the damaged baggage will be compensated according to its actual value when its value is less than RMB 100 yuan per kilogram; the maximum amount of compensation for passengers' unchecked baggage shall not exceed RMB 3,000 yuan. If the value of the unchecked baggage is lower than the above limit, the unchecked baggage will be compensated according to its actual value.

77.8 International air transport defined by the Conventions shall be subject to the liability rules as specified in the Conventions. For international air transport which does not fall within the definition of the Conventions, Spring Airlines shall be liable for any damage to passengers and baggage caused by the transport in accordance with the relevant provisions of the Montreal Convention.
77.9 In the event of destruction, loss or damage to any item in the passenger's checked baggage or baggage, the weight used to determine Spring Airlines’ liability limitation shall be the weight of the damaged baggage or item only. Under the circumstance where the weight of the lost baggage is uncertain, the weight of the lost baggage should only be determined as the free baggage allowance the passenger is entitled to at most.
77.10 Except for the loss due to the fault of Spring Airlines, Spring Airlines shall not be liable for the damage caused to the passenger's unchecked baggage or the baggage that occupies a seat.
77.11 In the case of compensation for baggage, the excess baggage charge for the damaged baggage should be refunded.
77.12 Spring Airlines should inform relevant passengers as soon as possible after the lost baggage that has already been compensated is found. Relevant passenger should take back his or her baggage and return all of the compensation except for the compensation for temporary supplies. Under the circumstance where any fraud is found, Spring Airlines has the right to take back all of the compensation and take legal actions against relevant passenger.

Article 78 Time Limit for Filing Claims and Lawsuit

78.1 In the event that any passenger's checked baggage is damaged and the passenger intends to claim compensation, the person who has the right to file a claim should raise an objection in written form to Spring Airlines after finding the damage. In the case of damaged checked baggage, the objection should be raised within 7 days as of the day the baggage is received at the latest; in the case of delayed checked baggage, an objection should be raised within 21 days as of the day the baggage is delivered to the passenger at the latest. Those who fail to raise any objection within the specified time limit may not file a claim for damages against Spring Airlines.
78.2 The limitation of action for liability for damages in air transport is two years and it should start as of the day the aircraft arrives at the airport of destination or the day the aircraft is supposed to arrive at the airport of destination or the day when the carriage finishes. Passengers will lose their right to claim compensation for damage should they fail to take a legal action within the time limit.


Chapter XVII Effectiveness & Modification

Article 79 These Terms shall take effect as of September 1, 2021 and replace the General Terms and Conditions for the Domestic Carriage of Passengers and Baggage and the General Terms and Conditions for the International Carriage of Passengers and Baggage simultaneously.

Article 80 In the event the provisions of these Terms conflict with any mandatory provisions of relevant laws and regulations, the laws and regulations shall prevail though it does not affect the legal force of remaining provisions of these Terms. Where some provisions of the Civil Aviation Administration of China (CAAC) on which these Terms are based are updated or modified subsequently, which results in inconsistency between CAAC provisions and provisions hereof, the latest provisions introduced by CAAC shall prevail.

Article 81 Spring Airlines has the right to modify these Terms and its air transport rules in accordance with the provisions and procedures specified by CAAC without giving prior notice. However, such modification does not apply to carriage that has already begun before such modification is made. Where some provisions herein are inconsistent with other carriage provisions released via Spring Airlines’ official channels, in principle, those released on a later date shall prevail.

Article 82 Spring Airlines’ employees, authorized sales agents, authorized ground handling agents or other agents and their employees do not have the right to violate or modify these Terms, nor shall they over-interpret these Terms and make promises to passengers that go against the intent hereof.

Article 83 Although Spring Airlines tries to keep the consistency among various language versions, the other text versions of these Terms are only for the convenience of a specific customer group to read and understand. If there are inconsistencies or ambiguities among the versions or translations, this simplified Chinese version shall prevail.

 


Schedule: Rules of Spring Airlines on Voluntary Change and Voluntary Refund for Regular Class and SpringPlus Class

1. Rate for Voluntary Change and Voluntary Refund of Domestic Flight

Effective date (booking date): As of December 2, 2020 (inclusive)

1.1 Rules on Voluntary Change for Regular Class on a Domestic Flight:

Primary cabin

Secondary cabin

Time when a change request   is made

7 or more days prior to scheduled flight departure

3-7 days (including 3 days) prior to scheduled   flight departure

24 hours - 3 days (including 24 hours) prior to   scheduled flight departure

2-24 hours (including 2 hours) prior to scheduled   flight departure

Less than 2 hours prior to scheduled flight   departure

After scheduled flight departure

Y/W,

S,H,V,K,L,M

A,B,C…X,Y,Z

5%

10%

20%

30%

40%

60%

N,Q,T,X,U,E

A,B,C…X,Y,Z

10%

20%

30%

40%

60%

100%

R1~R4

A,B,C…X,Y,Z

40%

60%

70%

80%

100%

100%

P, P1~P5


40%

60%

70%

80%

100%

100%

G,G1,G2,B


Subject to agreed rules

I


Subject to Spring Airlines   product rules

O, D,J


Subject to Spring Airlines   rules

1.2 Rules on Voluntary Refund for Regular Class on a Domestic Flight:

Primary cabin

Secondary cabin

Time when a refund request is made

7 or more days prior to scheduled flight departure

3-7 days (including 3 days) prior to scheduled   flight departure

24 hours - 3 days (including 24 hours) prior to   scheduled flight departure

2-24 hours (including 2 hours) prior to scheduled   flight departure

Less than 2 hours prior to scheduled flight   departure

After scheduled flight departure

Y/W,

S,H,V,K,L,M

A,B,C…X,Y,Z

10%

20%

30%

40%

50%

70%

N,Q,T,X,U,E

A,B,C…X,Y,Z

20%

30%

40%

50%

70%

100%

R1~R4

A,B,C…X,Y,Z

50%

70%

80%

90%

100%

100%

P, P1~P5


50%

70%

80%

90%

100%

100%

G,G1,G2,B


Subject to agreed rules

I


Subject to Spring Airlines product rules

O, D,J


Subject to Spring Airlines rules

 

1.3 Rules on Voluntary Change for SpringPlus Class on a Domestic Flight:

Primary cabin

Secondary cabin

Time when a change request   is made

7 or more days prior to scheduled flight departure

3-7 days (including 3 days)   prior to scheduled flight departure

24 hours - 3 days (including   24 hours) prior to scheduled flight departure

2-24 hours (including 2   hours) prior to scheduled flight departure

Less than 2 hours prior to   scheduled flight departure

After scheduled flight   departure

Y/W,

S,H,V,K,L,M

A,B,C…X,Y,Z

5%

5%

10%

20%

30%

50%

N,Q,T,X,U,E

A,B,C…X,Y,Z

5%

10%

20%

30%

50%

100%

R1~R4

A,B,C…X,Y,Z

30%

50%

60%

70%

80%

100%

P, P1~P5


30%

50%

60%

70%

80%

100%

G,G1,G2,B


Subject to agreed rules

I


Subject to Spring Airlines   product rules

O, D,J


Subject to Spring Airlines   rules

1.4 Rules on Voluntary Refund for SpringPlus Class on a Domestic Flight:

Primary cabin

Secondary cabin

Time when a refund request   is made

7 or more days prior to scheduled flight departure

3-7 days (including 3 days) prior to scheduled   flight departure

24 hours - 3 days (including 24 hours) prior to   scheduled flight departure

2-24 hours (including 2 hours) prior to scheduled   flight departure

Less than 2 hours prior to scheduled flight   departure

After scheduled flight departure

Y/W,

S,H,V,K,L,M

A,B,C…X,Y,Z

5%

10%

20%

30%

40%

60%

N,Q,T,X,U,E

A,B,C…X,Y,Z

10%

20%

30%

40%

60%

100%

R1~R4

A,B,C…X,Y,Z

40%

60%

70%

80%

90%

100%

P, P1~P5


40%

60%

70%

80%

90%

100%

G,G1,G2,B


Subject to agreed rules

I


Subject to Spring Airlines   product rules

O, D,J


Subject to Spring Airlines   rules

 

2. Rate for Voluntary Change and Voluntary Refund of International/Regional Flight

Effective date (booking date): As of January 26, 2019 (inclusive)

2.1 Rules on Voluntary Change for Regular Class on an International/Regional Flight:

Primary cabin

Secondary cabin

Time when a change request   is made

30 or more days prior to   scheduled flight departure

15-30 days (including 15   days) prior to scheduled flight departure

7-15 days (including 7 days)   prior to scheduled flight departure

24 hours - 7 days (including   24 hours) prior to scheduled flight departure

Less than 2 hours prior to   scheduled flight departure

After scheduled flight departure

Y/W S,H,V,K,L,M

A,B,C…X,Y,Z

10%

20%

30%

40%

60%

70%

N,Q,T,X,U,E

A,B,C…X,Y,Z

30%

40%

50%

60%

70%

80%

R1~R4

A,B,C…X,Y,Z

50%

60%

70%

80%

100%

100%

P, P1-P5


50%

60%

70%

80%

100%

100%

G,G1,G2,B


Subject to agreed rules

I


Subject to Spring Airlines   product rules

O, D,J


Subject to Spring Airlines   rules


2.2 Rules on Voluntary Refund for Regular Class on an International/Regional Flight:

Primary cabin

Secondary cabin

Time when a refund request   is made

30 or more days prior to   scheduled flight departure

15-30 days (including 15   days) prior to scheduled flight departure

7-15 days (including 7 days)   prior to scheduled flight departure

24 hours - 7 days (including   24 hours) prior to scheduled flight departure

Less than 2 hours prior to scheduled   flight departure

After scheduled flight   departure

Y/W

S,H,V,K,L,M

A,B,C…X,Y,Z

20%

30%

40%

50%

90%

100%

N,Q,T,X,U,E

A,B,C…X,Y,Z

40%

50%

60%

70%

100%

100%

R1~R4

A,B,C…X,Y,Z

60%

70%

80%

90%

100%

100%

P, P1-P5


60%

70%

80%

90%

100%

100%

G,G1,G2,B


Subject to agreed rules


I


Subject to Spring Airlines   product rules

O, D,J


Subject to Spring Airlines   rules


2.3 Rules on Voluntary Change for SpringPlus Class on International/Regional Flight:

Primary cabin

Secondary cabin

Time when a change request is made

30 or more days prior to scheduled flight departure

15-30 days (including 15 days) prior to scheduled   flight departure

7-15 days (including 7 days) prior to scheduled   flight departure

24 hours - 7 days (including 24 hours) prior to   scheduled flight departure

Less than 2 hours prior to scheduled flight   departure

After scheduled flight departure

Y/W

S,H,V,K,L,M

A,B,C…X,Y,Z

5%

10%

20%

30%

50%

60%

N,Q,T,X,U,E

A,B,C…X,Y,Z

20%

30%

40%

50%

60%

70%

R1~R4

A,B,C…X,Y,Z

40%

50%

60%

70%

90%

90%

P, P1-P5


40%

50%

60%

70%

90%

90%

G,G1,G2,B


Subject to agreed rules

I


Subject to Spring Airlines   product rules

O, D,J


Subject to Spring Airlines   rules


2.4 Rules on Voluntary Refund for SpringPlus Class on International/Regional Flight:

Primary cabin

Secondary cabin

Time when a refund request   is made

30 or more days prior to   scheduled flight departure

15-30 days (including 15   days) prior to scheduled flight departure

7-15 days (including 7 days)   prior to scheduled flight departure

24 hours - 7 days (including   24 hours) prior to scheduled flight departure

Less than 2 hours prior to   scheduled flight departure

After scheduled flight   departure

Y/W

S,H,V,K,L,M

A,B,C…X,Y,Z

10%

20%

30%

40%

80%

90%

N,Q,T,X,U,E

A,B,C…X,Y,Z

30%

40%

50%

60%

90%

90%

R1~R4

A,B,C…X,Y,Z

50%

60%

70%

80%

90%

90%

P, P1-P5


50%

60%

70%

80%

90%

90%

G,G1,G2,B


Subject to agreed rules

I


Subject to Spring Airlines   product rules

O, D,J


Subject to Spring Airlines   rules


3 Instructions on Refund and Change Rules

3.1 The departure time of the flight in these rules refers to the departure time of the flight indicated on the passenger ticket. "7 days prior to scheduled flight departure" is 7×24 hours, i.e. 168 hours; "3 days prior to scheduled flight departure" is 3×24 hours, i.e. 72 hours. “3-7 days (including 3 days) prior to scheduled flight departure”, “24 hours - 3 days (including 24 hours) prior to scheduled flight departure”, “2-24 hours (including 2 hours) prior to scheduled flight departure” and “Less than 2 hours prior to scheduled flight departure” are accurate to minutes.

3.2 Only change to an equivalent class cabin or from low class to high class is allowed for voluntary change. In case of a price difference arising from a change, the passenger must pay the difference in addition to the change fee.

3.3 Passengers' voluntary change of route shall be subject to voluntary refund.

3.4 For voluntary refund, the change fee already charged will not be refunded.
3.5 The refund and change fees are rounded to the single digit.

3.6 The refund and change fees listed in these rules shall be charged in proportion to the ticket fare.

3.7 Except for other restrictions clearly indicated on the passenger ticket, refund and change of ticket shall be subject to these rules.